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first thing you need to do as a server administrator is to login to your server and check server logs in order to determine the exact reason. After reason is detected there should be easy to find a solution. Have you checked your server logs?
i dont know many thinks about server, i have server before but not self-managed server.
please can you tell to me how i do that?
Thank you for help
you should login to your server through SSH and check the mail logs in /var/log/ directory. However if you do not manage to get it you could contact our support team by opening a ticket and maybe we will be able to help you.
i have contact with support and tell to me this
probably you should go with a suggested solution. Also you should check for another solutions in cPanel forum. Our servers are self-managed and we can only guide you to the way of solution.
i try now with SSH and show to me this: ( -bash: /var/log/: is a directory )
Thank you
yes, /var/log/ is a directory. You should first go into this directory:
cd /var/log/
Then you can check its content:
ls
Find necessary log file and check its content.
show this:
./ dcpumon/ exim_rejectlog messages-20161011 spooler
../ dmesg exim_rejectlog-20161011.gz messages-20161016 spooler-20161011
bandwidth/ dmesg.old exim_rejectlog-20161016.gz messages-20161023 spooler-20161016
boot.log exim_mainlog exim_rejectlog-20161023.gz nscd.log spooler-20161023
btmp exim_mainlog-20161011.gz httpd/ quota_enable.log tallylog
btmp-20161011 exim_mainlog-20161016.gz lastlog sa/ wtmp
chkservd.log exim_mainlog-20161023.gz maillog samba/ xferlog.offset
cron exim_paniclog maillog-20161011 secure xferlog.offsetftpsep
cron-20161011 exim_paniclog-20161011.gz maillog-20161016 secure-20161011 yum.log
cron-20161016 exim_paniclog-20161016.gz maillog-20161023 secure-20161016 yum.log-20161011
cron-20161023 exim_paniclog-20161023.gz messages secure-20161023
Thank you
i try to check " exim_mainlog", "exim_paniclog" and " maillog"
and show:
-bash: /var/log/exim_mainlog: Permission denied
-bash: /var/log/exim_paniclog: Permission denied
-bash: var/log/maillog: Permission denied
Thank you
i try to delete this email and add again from my cpanel and i cant, show this:
Error
Use create('Collection',..) to create a Cpanel::Exception::Collection objet. at /usr/local/Cpanel/Exception.pm line 58
i have add new other email for my one of addon domains in my server and it works okay,
but this one still have problem.
Thank you
i post in cpanel forum my problem, and finlaly i contact with cpanel support and fix this problem. but now my email i cant receve or send mails.
from cpanel say not a cpanel problem, the problem is in mx records in my domain, the mx records in my time4vps dashboard are okay.
i dont know now what can i do ?
Thank you
you should check you domain MX records and determine if they are right:
http://mxtoolbox.com/
this show:
No Records Exist, Reported by ns2.time4vps.com,
but my mx records from time4vps dns management are okay
i dont know were is the problem.
Thank you