frame

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

How do you remove 2FA without having access to the account?

terorieterorie Member
edited November 2017 in General Discussions
Good evening.

I unfortunately lost my phone today and I cannot access my account anymore because I need a Google Authenticator code. But I don't have one. I cannot even open a support ticket, so I am writing here.

I reset my password today but 2 Factor Authentication is still there.
I can still access my VPS, but I need to access the member area.
The member account has the same E-Mail confirmed as the community account if that helps.

My question is, what can I do to remove 2FA from my account?

I clearly wasn't thinking so now I don't have backups of the 2FA QR-code. Thank you for reading this and paying attention!

Comments

  • Hello,

    in this case please contact us to "support@time4vps.com" from your e-mail address (no other e-mail would be suitable). In the e-mail clarify the details, that you have lost the access to your authenticator or what is the issue with the access and that you would like to disable the 2FA feature.
  • Thanks, I will do that.
  • You guys are absolutely amazing. They removed 2FA about 2 minutes after I submitted an E-Mail to support!  =)
  • Thank you for the compliment. We try our best!
Sign In or Register to comment.

Time4VPS

Learn how to install a web and database server, email, FTP client or other applications. Discover and share information on server security or optimization recommendations.
Feel free to join our constantly expanding community, participate in discussions, strengthen your knowledge on Linux and Windows server management!
© 2013 - 2024 Time4VPS. All rights reserved.

Get In Touch